FAQ

How long does it take to complete an order?
Most orders are ready within 3–5 business days. Rush orders may be available upon request. We are local business so we can do our best to accommodate.

How much does engraving cost?
Pricing depends on the size, complexity, and material. Send us your idea and we’ll give you a quote within 24 hours. We’re not about low prices—we’re about quality products and customer service.

Will the engraving wear off over time?
Our engravings are permanent and designed to last. However, certain materials (like coated metals or soft leather) may show wear over time with heavy use.

How do I place an order?
Easy! Contact us via [insert preferred contact method], or stop by our shop to chat in person. We’ll walk you through the process from concept to creation.

Bulk or corporate orders?
Absolutely ! Whether it’s for promotional gifts, staff awards, or client giveaways, we offer discounts on large orders.

Can I bring my own product to be engraved?
Absolutely! We accept customer-supplied items, but please note that we’re not responsible for damage to items provided by clients. We'll always handle them with the utmost care.

What file types do you accept for custom designs?
We accept high-resolution files like PDF, PNG, SVG, or AI for best results. If you’re unsure how to prep your file, we can help fine-tune it.